KPI - menene wannan a tallace-tallace da yadda za a kirga shi?

A kamfanoni, manajoji suna amfani da kalma mai launi "KPI"; Me ake nufi, ina so in fahimta da kuma kowa a cikin titi. Manufar wannan ma'anar ita ce, duk burin kungiyar zai iya raba zuwa matakai. Wadannan manufofin suna kawowa ga ma'aikata a cikin wasu abubuwa - shirye-shirye, ayyukan.

Mene ne KPI?

KPI - waɗannan sune alamomi na kamfanin / aikin kamfanin, yana taimakawa wajen cimma nasararta . Fassara daga Turanci, wannan raguwa yana nufin ma'anoni masu mahimmanci, kuma sau da yawa a cikin harshen Rashanci an juya shi a matsayin "KPI" - mahimman kalmomi masu nunawa, wanda ba gaskiya ba ne, saboda kalmomin Ingilishi, baya ga haɓaka, ma yana nuna aikin.

KPI - Mene ne a cikin kalmomi masu sauki? Duk wani ƙwarewa yana ƙunshi raka'a, kowannensu yana warware waɗannan ko wasu ayyuka. Alal misali, darektan yana da sha'awar farashi na kamfanin, mai ba da lissafi - a daidai da takardun kamfanin, shugaban sashen tallace-tallace - a cikin masu karɓar kamfanin. Duk waɗannan abubuwa, an tattara su tare da wakiltar kpi - alamu na dacewa da tasirin kamfanin.

Menene KPI a tallace-tallace?

Abubuwan nunawa masu mahimmanci a tallace-tallace sun bambanta ga kowane kamfani kuma suna rarraba bisa ga mataki na ci gabanta da kuma wani aiki na musamman:

• ta hanyar tallace-tallace tallace-tallace: tallace-tallace, sufuri, tallace-tallace da tallace-tallace na tallace-tallace (wannan siginar yana bayyana a cikin kashi kuma ana lissafi don wani lokaci, misali, kashi huɗu);
• a kan riba mai riba (kamfanin yana nufin cimma wani riba mai amfani a nan gaba);
• a kan gabatar da sababbin samfurori (an tsara tsare-tsare don wasu kungiyoyi masu kaya na kamfanin);
• don jawo hankalin sabon abokan ciniki (idan tallace-tallace a cikin fall fall, sa'an nan kuma zai zama mai hankali don jawo hankalin sabon abokan ciniki, ko aiki tare da sabon category na abokan ciniki, da ci gaba da wani sabon kasuwa).

KPI - "don" da "a kan"

Masu lura KPI na da magoya bayansu da abokan adawar. Mun bayar da 'yan muhawarar duka biyu. Sakamakon tsarin da aka yi la'akari da su shine:

• Ƙaddamar da shigarwa don ma'aikata na gari;
• haɓaka dangantaka ta hadin kai a cikin kungiyar;
• ragewa ko kuma kammala aikin gyare-gyare ta hanyar gudanarwa;
• wata mahimman tsari ga ma'aikata;
• bayyane ci gaba, ci gaba da daidaitawa;
• Da yiwuwar daidaitawa ayyukan ma'aikata da sakamakon mummunan aikin su.

Amma game da ƙananan ra'ayoyin KPI, waɗannan sune:

• tun da zaɓin lissafin su na da ɗan bambanci, ƙwaƙwalwar za ta iya zama mai raɗaɗi;
• Abubuwan da ke nuna mahimmanci a wasu lokuta ne kawai kayan aiki da ƙwarewa a cikin kamfani, wanda bai isa ba;
• Babban farashi na aiwatar da irin wannan tsarin gwagwarmaya, lissafi - ana buƙatar feedback ga manajoji, amma ba duk ma'aikata suna horar da su ba don ƙididdige abin da ake buƙata da kansa.

KPIs

An rarraba tsarin KPI zuwa nau'in iri iri masu zuwa:

1. Manufar : nuna yadda ƙarfin yake kusa da cimma burin kasuwanci.
2. Tsarin aiki : wannan shine yadda tasirin tsarin aiwatarwa ke da tasiri, sun taimaka wajen kimanta aikin kungiyar kuma, a gaban kurakurai, shirya tsari a hanyoyi daban-daban.
3. Tasirin : ana amfani da su ne don wasu ayyuka na musamman da kuma nuna ko an gudanar da aikin da aka tsara a cikin kamfanin gaba daya.
4. Ƙasashen waje : nuna halin da ake ciki a kasuwa a matsayinsa duka; ma'aikata ba zasu iya tasiri ma'anar su ba.

Yadda za a tantance KPI?

Ana iya ƙididdige alamun nuna aikin KPI a wasu matakai:

1. Zaɓin KPI (daga uku zuwa biyar), misali: yawan sababbin abokan ciniki; yawan sayen da aka yi a karo na biyu ko fiye; Karin bayani daga masu yin godiya.
2. Kayan nauyin ma'aunin kowane mai nuna alama tare da cikakken adadin aya daya (alal misali, 0.5 don janyo hankalin abokan ciniki, 0.25 don dubawa akan shafin).
3. Tattaunawa da nazarin kididdigar lissafi na lokacin da aka zaba (kwata, shekara).
4. Ana tsara shirin don ƙara yawan zaɓuɓɓukan da aka zaɓa domin lokacin da aka zaba.
5. Bayan ƙarshen lokacin - ƙididdigar mahaɗin tasiri (kwatanta manufar da gaskiyar).

Abubuwan nunawa masu mahimmanci - littattafai

An bayyana tsarin ma'auni masu mahimmanci a cikin babban adadi na gida da na waje waɗanda za su amsa wannan tambayar. KPI - mece ce?

1. Kulagin O. (2016) "Gudanarwa ta manufofin. Asirin fasahar KPI " - sabon littafi, misalai da bayanan labarai.
2. Kutlaliev A., Popov A. (2005) "Amfanin Talla" yana da tsofaffin litattafan da aka rubuta.
3. Wayne W. Eckerson (2006) "Dashboards a matsayin mai sarrafawa" shi ne sauƙin rubutu mai sauƙi da aka rubuta tare da misalai da yawa suna bayyana abin da KPI yake.